A couple of months ago, I made a big mistake when I was ordering items for a project. I had to order rebar tie wire from a company online. I needed several different sizes of rebar tie wire. I ordered 16 gauge galvanized wire with a zinc coating. I like getting wire with zinc coating, because it helps against rust and corrosion. The zinc coating also helps to protect the wire from moisture and environmental factors. I ordered several different sizes of the galvanized wire with zinc coating. I ordered 16 gauge, 18 gauge, and 14 gauge galvanized rebar tie wire. The shipment came to the business about a week later. I realized that I had ordered too much of the 18 gauge galvanized rebar tie wire. I called the company to see if I could return the extra items for a refund. I waited on hold for 20 minutes and then I was completely disconnected from the phone line. I emailed the company, because I did not want to sit on hold again. The next day I received an email from the company letting me know that I could return the items but I would have to pay a significant restocking fee. After that, I started looking for a different company to handle all of my metal needs. I’m happy to say that I found a brand new company that has quick shipping, easy and fast online ordering, and products that are certified domestic and made in the usa. The company has zero restocking fees and will take products back at any time.